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Customer ServiceShippingOrders are normally shipped within 1-4 days via UPS GROUND. Please allow up to 7 days in transit within the continental US. We will notify you of any delays. Shipping charges for most items, within the continental US:
Shipping outside of the United States will travel via the U.S. Post office. Allow 2-3 weeks in transit. Estimated shipping cost for international orders is $50.00. For additional information about shipping options and costs please feel free to phone us directly at 413-232-0200 or Fax us at 413-232-0210. ExhangesExchange only with receipt, within 15 days of purchase. No cash refunds. We will exchange a mobile for another if the color or size is incorrect as long as the original mobile is packed carefully and shipped back to us undamaged within 10 DAYS of purchase date. Warranty RepairsWe will repair free of charge any defective mobile that has a flaw due to our fabrication within 1 year of the purchase date. Assembly / InstallationMany of our mobiles require no assembly and are ready to hang. Any mobile that requires assembly includes easy to follow Assembly Instructions. The description of each mobile specifies whether or not assembly is required. We do not provide hooks or hardware for securing to your ceiling. Each mobile has adequate line for attaching to your hardware. We can provide extra line if necessary - please call. Appropriate Use and CareThe majority of the mobiles are designed for INTERIORS only. We offer a category - "Outdoor Mobiles" - specifically for outdoor applications. The mobiles are not intended for use within the reach of small children. The fabric mobiles can be cleaned with a feather-duster or a light cloth with Windex. Other NotesAll of our mobiles are designed and created here in our studio/workshop in West Stockbridge, Massachusetts. Each mobile is made from raw materials i.e.: aluminum, copper, steel etc. All the designs on the Web-Page are a part of our line of mobile designs, so you may have seen some in Museum Stores or contemporary Galleries around the US. All mobile designs are Copyrighted; 2001-2006 Joel Hotchkiss U.S.A. All of the designs are signed and dated by Joel Hotchkiss with the exception of some of the smaller, whimsical designs. Additional Questions?If you have additional questions or concerns, please feel free to call or email us:
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Copyright © 2001-2006 Hotchkiss Mobiles |
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